X-Lite 3/Eyebeam 1.5 Soft Phone Setup

Note:this guide is designed for X-Lite 3 and/or Eyebeam 1.5, on Windows. The instructions are very similar for both programs and you should be able to use this guide for either.

Notes for Mac users

The following instructions and illustrations refer to the Windows version of the software. We do not recommend X-Lite 3 for the Macintosh operating system as it is an older version of the X-Lite software and can produce loss of audio problems on the Mac OS.

Download X-Lite or Eyebeam

The first step is to download the X-Lite or Eyebeam software package\. Please choose the appropriate package for your operating system and download the software to your Desktop. Note that you cannot download Eyebeam directly from our site; it is a paid product and you must purchase it from the manufacturer, Counterpath.


FREE Download for Windows


Purchase from manufacturer

Next, double-click on the X-Lite or Eyebeam setup package on your Desktop to start the setup program. Once you have finished installing the software, double-click the X-Lite or Eyebeam icon on your computer to begin configuring it for your VoIP account.

Configuring X-Lite

After you have completed the installation of X-Lite/Eyebeam you will need to run it to start the configuration tool. The first time you launch the software it will automatically launch the 'SIP Accounts' configuration tool. Click on the 'Add' button to add your TMI account.


You will need your username and password which you should have received from us when you signed up. If you do not have this information, you can obtain it by contacting TMI tech support for your sales representative.

On the Account tab you will need to enter the following information:

Display Name:

Enter your user number (Example: 5423 )


Enter the username you generated above or received when you signed up (Example: 5423 )


Enter the password you received when you signed up (Example:PASS1234)

Authorization Username:

Enter the authorization username you received when you signed up.

(Example: 5423). (Note that this value should be exactly the same as your username)


Enter the domain: 123.456.789.110

Under the area titled "Domain Proxy," be sure to place a checkmark beside "Register with domain and receive incoming calls." Also under this section, the "Send outbound via" option should be set to "Domain." See the below screenshot for reference.



Configuring your Audio Properties for the EVOX

X-Lite/Eyebeam supports a number of different audio devices including pc speakers, a microphone, bluetooth headsets and corded headsets. We would not recommend using a regular computer microphone with your pc speakers as feedback and noise will be generated which will degrade the sound quality. Instead choose a good quality USB, bluetooth or an analog headset connected to your computer or laptop.

 The first step will be to install the headset using the drivers provided by the manufacturer. If you have not done this yet please close X-Lite/Eyebeam and return to this step when you have installed the headset device. If your headset was already installed before you installed X-Lite/Eyebeam this step will not be required as X-Lite/Eyebeam will have already configured itself to use the headset as the default audio device. Right click anywhere in X-Lite/Eyebeam using your mouse to bring up the configuration menu and select 'Options'.

  Click on the devices icon to configure your headset. You will need to choose the audio device you wish to use under the 'Headset' area, which will depend on what audio device you have installed on your computer. When finished close this window by clicking on the 'OK' button.

When finished close this window by clicking on the 'OK' button and your X lite/eyebeam will be ready to use.